At Gripify (gripify.bd), we value the privacy of your personal information. This policy explains what information we collect, why we collect it, and how we use and protect it. By using our website or placing an order, you agree to this Privacy Policy.
1. Information We Collect
Order information: When you place an order, we collect your name, phone number, delivery address, and (optionally) email address. In the case of advance payments or refunds, we may collect your bKash/mobile banking number.
Social media communication: When you contact us via Facebook, Instagram, TikTok, or WhatsApp, we retain your profile name and conversation details — for order processing and customer support.
Account information: If you create an account on our website, your login details and order history are stored.
Usage Data (automatic): When you visit our website, your IP address, browser and device type, pages visited, and time of visit may be collected automatically.
2. Cookies & Tracking Technologies
Our website uses cookies and similar technologies — to keep you logged in, remember your cart, and analyze how the website is used. For advertising and analytics purposes, we may also use tools such as Meta (Facebook) Pixel, TikTok Pixel, and Google Analytics; these share limited information about your browsing activity with the respective platforms, which is processed under their own privacy policies.
You can disable cookies from your browser settings — however, some website features (such as the cart) may not work properly as a result. Personalized ads can be turned off from your Facebook/TikTok ad settings.
3. How We Use Your Information
We use your information to:
– Process, confirm, and deliver your orders
– Send order-related updates (via WhatsApp, phone call, or SMS)
– Provide customer support, returns, refunds, and warranty service
– Inform you about new products, offers, and discounts (you may request to stop these messages at any time)
– Improve our website and services, and analyze the effectiveness of our advertising
– Prevent fake orders and fraud
– Comply with legal obligations
4. Sharing of Information
We do **not sell** your personal information to anyone. Necessary information is shared only in the following cases:
– **Courier partners:** Your name, phone number, and address are shared with the courier company to complete delivery.
– **Payment services:** In the case of advance payments or refunds, transactions are processed through the relevant mobile banking service (such as bKash).
– **Analytics & advertising platforms:** Limited browsing data is shared through the tools described in Section 2.
– **Legal requirements:** We may be required to disclose information under a valid order from a court or government authority.
– **Business transfers:** If Gripify is ever merged with or acquired by another company, your information may be transferred to the new owners so that we can continue serving you — you will be notified of any such change.
5. Data Retention
Your information is retained only for as long as necessary — for example, for order records, warranty service, and legal obligations. Once no longer needed, the information is deleted or deactivated.
6. Security of Your Information
We take reasonable technical and administrative measures to keep your information secure. However, please remember that no method of transmission over the Internet is 100% secure — therefore, we cannot guarantee absolute security.
7. Your Rights
You may:
– View or correct your stored information (from your account settings if you have an account, or by contacting us)
– Request deletion of your information
– Request to stop receiving promotional messages
For any of these requests, contact us using the details below — unless we have a legal obligation to retain the information, we will act as quickly as possible.
8. Children’s Privacy
Our service is not intended for anyone under the age of 13, and we do not knowingly collect information from them. If you are a parent or guardian and become aware of such a case, please contact us — we will delete the information.
9. Links to Other Websites
Our website and social media may contain links to third-party sites. Gripify is not responsible for the content or privacy practices of those sites — we recommend reviewing their own policies before use.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective as soon as they are posted on this page, and the “Last updated” date above will be revised. In the case of significant changes, a notice will be posted on the website.
11. Contact Us
For any questions or requests regarding this Privacy Policy:
– WhatsApp / Call: +880 1307-016279 (Every day, 10 AM – 10 PM)
– Email: gripify.contact@gmail.com
