At Gripify, we are committed to delivering your ordered products quickly and safely. Please read our delivery policy carefully before placing an order.
1. Delivery Coverage
We offer home delivery all over Bangladesh — including Dhaka city and all divisional, district, and upazila-level areas. Deliveries are completed through our trusted courier partner (Pathao).
2. Delivery Timeframe
Inside Dhaka city: Usually 2–3 business days
Outside Dhaka: Usually 2–4 business days
Delivery times may be extended due to courier-related delays, natural disasters, strikes, or public holidays — in such cases, we will keep you informed.
3. Delivery Charges
Inside Dhaka city: ৳70
Outside Dhaka: ৳120
Free Delivery: May apply to selected products or during special promotions.
The delivery charge can be paid along with the product price via Cash on Delivery (unless paid in advance).
4. Payment
Cash on Delivery (COD) is available all over Bangladesh.
– For large orders or in special cases, an advance payment for the courier charge must be made via bKash. Refunds of this advance are governed by our **Return & Refund Policy**.
5. Order Processing & Confirmation
– Orders are processed within a maximum of 24 hours of confirmation.
– Orders placed after 6:00 PM will be treated as orders for the next business day.
– After you place an order, our team will confirm it via WhatsApp or a phone call.
– Once the product is handed over to the courier, you will be provided with tracking information.
6. Address & Contact Details
– It is the customer’s responsibility to provide the correct name, complete address, and an active phone number when ordering. Gripify will not be liable if delivery fails due to incorrect or incomplete information.
– The delivery address cannot be changed once the product has been handed over to the courier.
7. Failed Deliveries
A delivery may fail due to the following reasons:
– Incorrect or incomplete address/phone number
– Phone calls not being answered or the customer being unreachable
– Refusal to accept the parcel
In such cases, we will contact you to arrange a second delivery attempt. If deliveries repeatedly fail or the parcel is not received, the order will be cancelled and an advance payment requirement may apply to future orders.
8. At the Time of Delivery
Upon receiving the product, please verify the parcel in front of the delivery man and record a complete unboxing video of the parcel being opened — in case of any issue, this video will serve as proof for your claim. For details, please see our **Return & Refund Policy** page.
9. Contact Information
For any delivery-related questions or assistance:
– WhatsApp / Call: +880 1307-016279 (Every day, 10 AM – 10 PM)
– Email: gripify.contact@gmail.com
Gripify reserves the right to change or modify this policy at any time without prior notice.
