Before placing an order with Gripify (gripify.bd), please read our Return & Refund Policy carefully. By placing an order through our website or social media channels, you agree to the terms stated below.
1. Return & Exchange Policy
Verification at delivery: Upon receiving the product, the customer must open the parcel in front of the delivery man and verify that the product is correct and in good condition.
Unboxing video (mandatory): A complete video of the parcel being opened must be recorded — starting before the courier packet/flyer is opened and continuing until the product is clearly shown, without any cuts or pauses. No complaint regarding a damaged, dead, wrong, or missing product will be accepted without an unboxing video.
Defective products: If any defect, damage, or wrong product is identified during verification, we must be notified immediately via WhatsApp while the delivery man is still present. Upon verification, the product will be replaced completely free of charge — this applies to all products, and in such cases Gripify will bear the courier charges both ways.
After the delivery man leaves: Once the delivery man has left, no return or exchange claim regarding the product will be accepted. However, for products covered by warranty, our declared Warranty Policy will apply.
Non-returnable products: Except for defects identified at the time of delivery, no product sold by Gripify can be returned or exchanged afterwards.
Wrong orders: It is entirely the customer’s responsibility to verify the correct model, color, and variant of the product before confirming the order. After order confirmation, no change or return will be accepted on these grounds.
2. Warranty Policy
Cases & protectors: No warranty applies to mobile cases, protectors, straps, or similar products — verification by the customer at the time of delivery will be considered final.
Warranty-covered products: For gadget products (power banks, chargers, earbuds, etc.), the warranty period varies by product — the exact duration will be stated on the product page and invoice, and that will be considered final.
Claim process: First contact our official WhatsApp (with your order number, description of the issue, and photos/videos) → send the product by courier to the address we provide (along with the invoice, original box, and all accessories) → after inspection, a resolution will be provided within 7 to 15 working days.
Warranty void: The warranty will be considered completely void in cases of physical damage (breakage), liquid damage, short circuit, fire damage, or any unauthorized repair attempt.
– For detailed warranty terms, courier charges, and resolution procedures, please see our **Warranty Policy** page.
3. Refund Policy
Applicable cases: Refunds will only be provided in specific situations — for example, if an advance payment was made and the product goes out of stock after ordering, if the order is cancelled by Gripify, or if repair/replacement is not possible under the Warranty Policy.
Advance courier charge: For large orders, the advance courier charge collected via bKash is refundable only if the order is cancelled by Gripify. If the customer fails to receive the parcel or cancels after the product has been handed over to the courier, this advance courier charge is non-refundable.
Method & timeline: Any approved refund will be sent to the customer’s provided bKash account within 7 working days.
4. Order Cancellation
– Cancellation requests can be made by contacting customer support at any time before the product is handed over to the courier.
– Once the product has been handed over to the courier, the order can no longer be cancelled or changed.
5. Contact Information
For any matter regarding returns, refunds, or warranty, contact us directly:
– WhatsApp / Call: +880 1307-016279 (Every day, 10 AM – 10 PM)
– Email: gripify.contact@gmail.com
Gripify reserves the right to change or modify this policy at any time without prior notice.
